Claims Procedure

How to make a claim?

Below is information on how to make a claim under the Personal Accident policy. If you wish to make a claim or notify an incident for General Liability, please contact Gow-Gates immediately.

Please follow the steps below:

  • Obtain a claim form
  • Complete the claim form
  • Lodge the claim form
  • Submit additional paperwork and information

Step 1: Obtain a claim form

A claim form can be obtained by either:

Step 2: Complete the claim form

All sections of the claim form must be completed in order for a claim to be accepted. If any information is missing it may be sent back by the claims administrators for completion in full.

IMPORTANT: Please ensure both declarations and authorisation at the rear of the form are completed.

Step 3: Lodge the claim form

Send the completed claim form back to our office via:; or

Claims Department
Gow-Gates Insurance Brokers
GPO Box 4731

The claim form will be acknowledged and forwarded to the claims administrators within 3 business days.

Step 4: Submit additional paperwork and information

In order to claim under the policy, the Insurer will/may require the following in addition to the claim form:

  • Medical certificates confirming the period of incapacitation; and/or
  • Proof of earnings documentation.

Don’t wait for the above documentation before submitting the claim form to Gow Gates as this delays the claims process and any payments applicable.